General Contract Conditions

Definitions

The following definitions are used in the text of these General Conditions:

Friov S.R.L VAT number 083613512199: the Company friov srl, with registered office in via indipendenza 17-Casoria (Na), sales point located in via gaetano pelella 10, tax code and VAT number 08361351219, registered in the Naples Companies Register REA-NA952451, email info@techflash.it;

You or User: the person who uses the Site to make purchases and use the services made available therein;

Registered User: the person who registers on the Site by entering their data and creating an account;

Simple User or Guest: the person who accesses the Site and continues browsing there without registering;

Professional: the company which acts in the exercise of its entrepreneurial and commercial activity;

Consumer: the User who acts for purposes other than any entrepreneurial, commercial, artisanal or professional activity carried out;

General Conditions: these General Contract Conditions, through which the Company friov srl intends to regulate the sales relationship with the Users;

Site or techflash.it: the web portal with the domain techflash.it;

Services: the E-Commerce services made available by us to Users, such as the online purchase procedure in e-commerce mode, the online catalogue, sales promotion services, the shopping cart and all other tools that allow navigation;

Products: the goods sold through our Site in E-Commerce mode;

Order: the purchase proposal made by the User through the procedures indicated on the Site;

Cart: the phase of the purchase procedure in which the User formulates his/her purchase proposal (specifying the Product to be purchased, the payment and delivery methods);

Electronic Commerce: that type of commerce regulated in Italy by the Consumer Code and the E-commerce Decree, through which the two contracting parties conclude the contract at a distance thanks to the services of the information society (in particular the Internet) without their physical and simultaneous presence. Given the distance, the delivery of the products is not simultaneous and immediate and generally occurs through shipping by third parties (couriers/shippers). It is also possible that the collection of the Products purchased through electronic commerce takes place at the headquarters;

Consumer Code: Legislative Decree 6 September 2005 n. 206 and subsequent amendments and additions;

E-commerce Decree: Legislative Decree 9 April 2003 n. 70 and subsequent amendments and additions;

Privacy Code: Legislative Decree 30 June 2003, n. 196 and subsequent amendments and additions;

Privacy Policy: the privacy policy, drawn up in compliance with art. 13 of the Privacy Code.

1) General. Acceptance of the General Conditions

This Site (www.techflash.it) is owned by friov srl. This Site and the related services are made available to the public in accordance with these General Conditions.

We invite you to carefully read these General Conditions before placing any type of Order on the Site.

These General Conditions regulate the services offered through the Site by friov srl to all Users (both Registered and Simple/Guest Users).

If you are a private User/reseller/distributor, by simply browsing the Site you accept these General Conditions for the parts respectively applicable to your qualification. In the event that you are permitted and intend to make purchases as a Simple/Guest User, in any case the General Conditions will be proposed to you for approval before the Order.

If you are a Registered User, these General Conditions will be applied to you upon specific approval in electronic form via a specific procedure that will be submitted to you during the Order phase.

We recommend that you print and keep a copy of these General Conditions for future reference. By accessing and using this website, you accept these General Conditions, including any related modifications. In the event of disagreement with these General Conditions, you are requested to avoid accessing and/or using this Site.

The applicable General Conditions are those in force at the time of the Order and available on this page of the Site.

friov srl reserves the right to rectify, modify and/or replace in whole or in part the content of the Site and the information and materials contained therein, as well as these General Conditions. Please periodically check these General Conditions.

We therefore invite you to expressly read the text of these General Conditions always before sending the purchase Order, in order to verify the updated text at the time of the Order itself.

2) Subject of the Site techflash.it, access

and registration to the same

The techflash.it Site offers the sale of consumer goods (new and used electronic products) and the provision of related services. The aforementioned relationship will take place under the Electronic Commerce regime.

The Products and offers described on the Site are available and valid as long as they remain online and are always intended to be offered while stocks last. What is indicated and described on the site prevails over what is indicated and described by other means (such as flyers, posters, advertising in newspapers and magazines, etc.).

All the Products available and offered for sale are illustrated within the Site, in the respective sections. Each Product has its own technical sheet indicating the specific requirements of that good. With regard to the functionality, interoperability and technical protection of hardware, software and all digital content, please refer to the individual technical sheets of the Products.

Friov srl is the sole and exclusive owner of the techflash.it Site. Through the Site, it is possible to stipulate sales and/or service contracts exclusively with friov srl (any exceptions will be specified below).

2.1) User Registration and Account Creation

In order to make purchases on the Site, you can first register by entering your personal data and choosing, as a Registered User, the methods of sale and use of our Services (payment methods, delivery address, etc.).

Alternatively, it is also possible to make purchases as a Simple/Guest User as specified below.

To proceed with registration, you will need to enter some of your data (name, surname, residence, e-mail, tax code, password, etc.).

Before completing the registration procedure and assuming the status of Registered User, you will need to confirm the registration request. The e-mail address that you indicate during the registration procedure allows us to send you messages relating to purchases, deliveries, etc.

When entering the data to register, you guarantee that you are of legal age and capable. If you are under 18, you must inform your parents or legal guardians of these General Conditions and the Privacy Policy, who must accept these General Conditions and the Privacy Policy in writing before registering to use this Site. We hereby inform you that only orders placed by persons over 18 years of age will be accepted.

In order to proceed with registration, it is also necessary to provide truthful, precise, updated and complete data in all their parts. In the event of changes to any of the data, please notify us immediately at the following email address: info@techflash.it.

The person who proceeds with registration guarantees that he or she is the owner of the data entered.

As soon as you register, you will be assigned an account and from that moment you become a Registered User, accepting these General Conditions with this specific quality.

In the event of illegitimate use, friov srl reserves the right to not accept the registration and to revoke it at any time, as well as to report abuse to the competent authorities.

After registering, you must carefully guard and keep confidential the identifiers you have chosen in order to prevent unauthorized third parties from accessing the Site. You will therefore be responsible for any use made by unauthorized third parties of your access credentials as well as for any damage caused to friov srl and/or third parties, due to failure to comply with the above.

You undertake to notify us immediately and in any case in writing of any unauthorized use by third parties of your identifiers and you will hold us harmless from any and all damage resulting from such abuse.

3) Description of the Products on the Site

FRIOV SRL tries to offer on the Site a visualization of the Products that is as close as possible to reality. The Products offered for sale on the Site may not correspond exactly to reality in terms of image and colors due to the browser or type of monitor used. The images may be for indicative purposes only.

The main characteristics of the Products sold on the Site are indicated on the page relating to each Product. The technical characteristics, approvals and safety declarations of a Product sold on the Site are indicated on the label or on the packaging or in the instructions for use of the Product itself and can be reported in full or in extract on the Site itself to accompany the illustration of the Product. Techflash on its website, offers for sale both new and reconditioned products, for the latter it is possible to purchase both grade A and grade B. Grade A presents the

evi aesthetic defects, while grade B, presents more obvious defects. In any case, in each product sheet, there is a tab (sheet) where it is possible to view the difference between Grades.

4) Product Prices

The prices are indicated on the Site, are expressed in € and refer, unless otherwise indicated, to a single unit of Product. The price of the Product is the one published on the Site at the time of sending your Order and upon confirmation of it will become the final price applied. The price indicated on the Site prevails over other prices for the same Product indicated by other means (such as flyers, posters, advertising in newspapers and magazines, etc.).

Additional costs (e.g. shipping costs, taxes, etc.) will be promptly reported before the conclusion of the Order and added to the price of the Product. Before the conclusion of the Order, the total cost of the sale will in any case be clearly indicated to you.

If you have a coupon that entitles you to a discount, you must indicate the relevant code in the "discount codes" field before completing the Order.

Prices are indicated including VAT, for private individuals and companies, while for retailers they exclude VAT, calculated according to the rate applicable on the day of the Order.

In any case, we reserve the right to inform you if the requested Product has an incorrect price, for which we will correct the error and give you the opportunity to confirm whether you still want to proceed with the purchase at the correct price or if you intend to cancel the purchase.

5) Special offers and gifts

Any special offers promoted by FRIOV SRL are valid if indicated on the Site and while stocks last. Special offers cannot be combined unless otherwise indicated on the Site.

If a special offer promoted by FRIOV SRL includes the sending of a gift together with one or more purchased Products, the User will be entitled to such gift only if it was expressly requested at the time of sending the Order. Unless otherwise indicated on the Site, the gift will be delivered together with the purchased Product.

The guarantee referred to below will not be provided for Products received as gifts.

6) How to purchase

It is possible to purchase all the Products offered for sale and illustrated on the Site subject to stock availability.

To send a purchase Order for one or more Products on the Site, you must perform the following operations and follow the relevant instructions:

select a Product and add it to the cart by pressing the "Purchase" button;

indicate the desired quantity;
select any Products/services associated with the Product (e.g. software installation, RAM, etc.);
log in as a Registered User or register, indicating all the required data (name, address, email, tax code, VAT number, telephone number, etc.);
choose the delivery method;
choose the payment method and indicate all the data necessary to complete the transaction (credit card number, Paypal account, etc.);
confirm the Order.
The shopping cart will contain the name of the Product, the quantity and the price (including VAT or excluding VAT and shipping costs for resellers).

In the event of an error when processing an Order, please contact us immediately and we will be happy to assist you. However, we ask you to always check your Order before sending it. In fact, you can change the information entered, such as the shipping or billing address, or change or delete items in the cart, before sending it.

Orders are accepted at any time, 24 hours a day, every day of the week.

The purchase is made by confirming acceptance of the terms and conditions of online sales by clicking on the "place order" button. The "click" on the appropriate Order confirmation button on the Site implies an "Order with obligation to pay" on your part.

We would like to point out that the Product you have selected and placed in the shopping cart may run out if you do not immediately send the Order. Placing a Product in the cart does not in fact give you any right of pre-emption regarding its purchase.

Please also note that in the event that a price change is made on the Site for a Product already placed in the cart, before the Order is sent, the sale price of the Product in the cart will be subject to the update made on the Site.

We inform you that placing a Product in the "Wishlist" will allow you to receive information about that Product relating to offers, discounts, etc.

Finally, please note that the "Wishlist" does not guarantee the invariability of the price of the Products placed. In the event that you proceed to purchase a Product already inserted in the “Wishlist”, the sales price will be the one indicated on the Site at the time the Order is sent.

The Order confirmation page contains information on the main characteristics of each Product ordered and the relative price (including VAT and shipping costs or VAT excluded for resellers), the type of payment you used to purchase, and the delivery methods.

The Order proposal sent by you will be archived in our databases for the time required to process your Order and stored thereafter. If you are a Registered User, you can access the Order by clicking on the section called “Account”.

Your purchase Order will be processed by us as soon as possible (approximately within 48/72 working hours following receipt).

If your Order is incomplete or incorrect, or the Product you requested is no longer available, FRIOV SRL may not process it: in such cases, you will be informed before the sale is completed.

You are aware that by sending the purchase Order, you accept without reservation all the provisions contained in these General Conditions. If you do not agree with any provisions contained in the General Conditions, we kindly ask you not to send any Purchase Order.

Our acceptance of the Order occurs by sending a confirmation email to the email address you provided when registering on the Site or during the purchase phase. Please verify the accuracy of the data in this Order confirmation email and promptly notify us of any errors or omissions by writing to us at our email address or certified email address.

We invite you to save a copy of our Order confirmation on a durable medium.

Failure to receive the confirmation email could be due to temporary network problems or an error in the email address provided. In both cases, please contact us to resolve the problem as quickly as possible.

The sales contract will be concluded when you receive our Order confirmation in accordance with your purchase proposal.

7) Payment Methods

Once you have placed an Order, you undertake and agree to pay the relative price of the Products purchased, taxes and additional costs according to the methods set out on the Site.

The payment methods available on the Site are the following:

a) payment by Stripe credit card on the Stripe secure server. The User making the purchase must confirm that he or she is the holder of the credit card used or that he or she is explicitly authorised to use it by the credit card holder. All credit card holders are subject to checks regarding validity and authorisation by the card issuer. We will not be held responsible for any delays or failure to deliver in the event that the credit card issuer refuses to process the payment. FRIOV SRL pays due attention to the security of the Site in order to guarantee secure payment transactions. This means that all confidential information (e.g. credit card number and expiration date) is encrypted and transmitted directly, using the technological system, to a secure server. We also take all reasonable precautions in our power to keep the information relating to your Order and the related payment in a safe place. However, we will not be held responsible for any theft suffered if third parties gain unauthorized possession of your data when accessing or placing orders on this Site;

b) payment on delivery (cash on delivery). By choosing this payment method, we remind you that price increases specific to this payment instrument will be applied. If you select the cash on delivery payment method, we also ask you to communicate any withdrawal before the Product is shipped, in order to avoid unnecessary expenses, both for you and for us. In this regard, we ask you to PAY ATTENTION to the fact that since this is a payment method that involves a more expensive delivery for FRIOV SRL, which must advance the costs, pursuant to art. 56 paragraph 2 of the Consumer Code, in the event of withdrawal the Seller is not required to reimburse the User for the additional costs of cash on delivery;

c) payment via PayPal with which you can use your Visa or Mastercard credit card or prepaid cards (e.g. Postepay);

d) payment via bank transfer to the following coordinates: IT 88 Q 0200839843 000104351017

e) payment by check (ONLY AT THE STORE CHECKOUT). In this case the check must be "circular", for an amount equal to the exact amount of the Order and made out to FRIOV SRL;

f) payment in cash upon collection at our office. In this case, payment up to Euro 999.00 is accepted.

8) Processing of the Order, delivery of the Product, verification of the packaging and acceptance with r

iserva

The delivery term of the Order will be communicated by us in the Order acceptance email and in any case will not exceed 30 days from acceptance.

In the case of delivery by courier, we guarantee that within a maximum of 30 days from acceptance we will make the Product available to the courier.

Although the availability of the Products on the Site is constantly updated, malfunctions may occur that affect the actual availability of the Product. If the Product you ordered is out of stock, we will immediately notify you and refund the price you paid according to the methods you will indicate to us by fax and/or email; in this case we will re-credit the amount paid within 14 (fourteen) days from when we receive your communication indicating the return methods.

FRIOV SRL carries out deliveries by courier only in Italy. Any deliveries outside of Italy must be agreed directly with us. Sending an Order that includes delivery outside of Italy will be automatically cancelled and not taken into account.

In order to avoid delivery problems (incorrect addresses, no one present at the address, etc.) we invite you to verify the accuracy of the telephone number indicated at the time of registration.

In the event of your absence or that of the different recipient indicated, at the time of delivery by the courier, the Products must be collected at the address and according to the methods indicated by the courier. In the event of failure to collect within the deadline established by the courier, the Products will be returned to us and we reserve the right to refund the price, leaving the shipping costs at your expense.

Upon delivery, we recommend that you check the condition of the packaging, the contents, the conformity and the condition of the Product. In particular, we suggest that you check that the external condition of the package does not show any damage and/or signs of tampering such as, for example, openings, non-adhesion of the adhesive tape to the neck, etc.

Pay close attention to this point: upon delivery by the courier, regardless of the checks above, it is essential that you accept the Product by having the wording "subject to verification" or other similar phrase written on the transport document. Only in this way will it be possible for you to return the Product due to problems caused by transport.

In the event that you intend to exercise the right of withdrawal within the terms indicated below, it is an essential condition to return the Product intact. Any discrepancies attributable to the courier will prevent you from exercising the right of withdrawal if you have not accepted the package "subject to verification" or with other similar wording.

Any reservations communicated verbally to the courier have no legal value. For this reason, we recommend that you indicate the anomalies in writing on the transport document.

In the event of delays, damages/breakages, total or partial losses or other problems, we invite you to notify us by email within 24 hours in order to resolve the problem as quickly as possible.

9) Failure to pay and retention of title

Except in the cases provided for, our acceptance and delivery of the Products will remain suspended until actual verification of payment of the purchase price and additional costs.

In the event that the payment method of Bank Transfer is selected, we reserve the right to suspend delivery until the transfer is credited. Payment must in any case be made within 3 (three) working days from the sending of the Purchase Order by you; after the aforementioned term of 3 (three) working days has elapsed without payment being received, we are entitled to consider the Order cancelled and no longer effective.

In the event that the payment method of Cash on Delivery is selected, failure to pay at the time of delivery will constitute a specific breach on your part, for which we reserve the right to terminate the contract, as provided for in these General Conditions, or also to exercise the retention of title referred to below.

Without prejudice to the above, if the Products are exceptionally delivered before full payment of the total amount due, the sale is in any case deemed to be made with retention of title. Therefore, in the absence of payment or, in the event of payment by installments of the Products, these remain our exclusive property until final payment. We therefore reserve the right to claim the Products delivered in the event of non-payment. In this case and upon our request, you undertake to promptly return any unpaid Product, at your expense.

In the event of several deliveries deferred over time, failure to pay the sum

total due within the agreed terms will result in the suspension of delivery of the Products, as well as any additional services, until payment has been made.

9) Cancellation of the Order

You may request cancellation of the Order only before receiving the Order confirmation email from us. If you wish to proceed with cancellation at this stage, please contact us as soon as possible to find out the progress. In any case, we inform you that cancellation of the Order can no longer be requested once the shipment has already been sent.

The right to cancel the Order does not affect the exercise of the right of withdrawal in favor of the Consumer.

10) Legal guarantee pursuant to articles 128 and following of the Consumer Code and conventional guarantee

FRIOV SRL sells both new and used Products. The guarantee regime is different depending on whether you have purchased a new Product or a used Product.

Whether you have purchased a new Product or a used Product, to benefit from the guarantee you must keep the invoice or receipt that you will receive together with the Product.

10.1) If you are a consumer User.

If you are a Consumer and you have received goods with defects of conformity because:

a) the goods are not suitable for the use for which they are intended,

b) the goods do not conform to the description,

c) the goods do not have the usual qualities of a good of the same type, also taking into account the particular nature of the good,

you have the right to the legal guarantee when the defect on a Product that was new at the time of purchase occurs within 2 years of delivery provided that the Product has been used correctly, in compliance with its intended use and as provided for in the technical documentation contained in the packaging. In this case, we invite you to contact us in writing as soon as possible and in any case within the maximum expiry period of 2 (two) months from the discovery of the defect of conformity, reminding you that the guarantee expires in any case 26 months from delivery.

If you have purchased a used Product, you are entitled to the legal guarantee provided that the lack of conformity occurs within 1 (one) year of delivery. In the case of purchase of used Products, defects resulting from normal use of the Product are expressly excluded from the guarantee.

Pursuant to art. 130 of the Consumer Code, you are entitled to the restoration, free of charge, of the conformity of the goods through repair or replacement, or to an appropriate reduction in the price or termination of the contract.

At your discretion, you can also ask to repair the goods or replace them, free of charge in both cases, unless the requested remedy is objectively impossible or excessively expensive compared to the other. In the case of replacement of the goods, you must return the Product to us in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.).

For the purposes set out above, one of the two remedies is to be considered excessively expensive if it imposes unreasonable costs on the Seller compared to the other, taking into account: the value that the goods would have if there were no lack of conformity; the extent of the lack of conformity; the possibility that the alternative remedy can be carried out without significant inconvenience to the consumer.

Repairs or replacements will be carried out within a reasonable time from the request.

You may also request, at your discretion, a reasonable reduction in the price or termination of the contract if one of the following situations occurs: a) the repair and replacement are impossible or excessively onerous; b) the Seller has not repaired or replaced the goods within the reasonable time indicated above; c) the replacement or repair previously carried out has caused you significant inconvenience.

In determining the amount of the reduction or the sum to be returned, the use of the goods is in any case taken into account.

After reporting the lack of conformity, we can offer you any other available remedy, with the following effects:

a) if you have already requested a specific remedy, we remain obliged to implement it, with the necessary consequences in order to start the appropriate term mentioned above, unless you accept the proposed alternative remedy;

b) if you have not already requested a specific remedy, you will be required to accept the proposal or reject it by choosing another remedy as indicated above.

Finally, remember that a minor lack of conformity for which it was not possible or it is excessively expensive to carry out the remedies of repair or replacement, does not give the right to terminate the contract.

10.2) If you are a professional User.

If you are a Professional, you are not entitled to

the right to the legal guarantee of conformity pursuant to the Consumer Code but only the legal guarantee provided for by the Civil Code. Therefore, in the event of defects in the Products sold that make them unsuitable for use or that are such as to appreciably reduce their value, you may request a reduction in the price or termination of the sale within 1 (one) year of delivery, in the cases provided for by the Civil Code itself, provided that you have communicated to us in writing the presence of the defect within 8 (eight) days of its discovery.

10.3) Conventional guarantee.

Except as indicated above regarding the legal guarantee, the possible presence of a conventional guarantee (in addition to the one described above) for certain Products will be communicated on the Site, with the respective conditions, in the specific sheet of the Products themselves. In such cases, in the event of malfunction, it will be up to the User to contact the assistance service according to the methods indicated in the conventional guarantee. In order to enforce this guarantee, it is advisable to keep and show the purchase invoice, manuals, drivers, cables, original intact packaging, etc. to the assistance center.

FRIOV SRL does not provide any guarantee regarding the compatibility of the Products with other products or equipment used by the Customer.

Warning: we specify that the mere opening of the product or products not performed by techflash.it invalidates the legal guarantee of the consumer. Any repairs or assistance will be subject to payment, with written acceptance by the customer following a quote.

11) Right of withdrawal

Pursuant to articles 52 et seq. of the Consumer Code, if you are a Consumer, you have the right to withdraw from the purchase contract stipulated through the Site. You may exercise the right of withdrawal without any penalty and without any obligation to specify the reasons.

This right must be exercised within 14 (fourteen) days from:

a) in the case of the supply of Services, from the day of conclusion of the contract;

b) in the case of sale of Products, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the Products being sold;

c) in the case of multiple Products ordered through a single Order and delivered separately, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last of the Products delivered;

d) in the case of delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece;

e) in the case of any contracts for the periodic delivery of Products during a certain period of time, from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the first of the Products;

f) in the case of supply of digital content not supplied on a tangible medium, from the day of conclusion of the contract.

To exercise the right of withdrawal you must send us a written communication with the express and explicit declaration of your decision, or using the form at the bottom of this document.

You can send us the declaration of withdrawal in different ways, namely via:

mail addressed to: FRIOV SRL

Via Gaetano Palella 10 casoria (na)
081433053
info@techflash.it

or

PEC to the address friov@pec.it

or

ordinary mail to the addresses info@techflash.it and interface with the returns assistance department

You can however request the product return request automatically, by accessing your account, then on order history and selecting with the flag the product to be returned, then explain the reason for the return where applicable and click on request refund.

Once you have exercised the withdrawal, you are required to return the delivered Product within 14 (fourteen) days from the moment you communicated your decision to withdraw.

For the purposes of the deadline, the Product is considered returned when it is delivered to our office or to the post office or to the accepting courier.

The purchased Products that you intend to return must be sent to the same address as above:

Friov srl
Via Gaetano Palella 10 casoria (na)
081433053
info@techflash.it

The Product must be returned in its original packaging and in a perfectly clean state. The integrity of the Product to be returned is an essential condition for exercising the right of withdrawal. We do not accept returns that are damaged, but kept in a normal state of conservation and/or stored with the use of normal diligence. Likewise, Products damaged by detergents/additives for cleaning screens etc., or Products damaged by you due to inexperience, or on which software has been installed by the User, will not be accepted.

The risks of transport for the return of the Products

are entirely at your expense, as are the costs necessary for the return of the Products subject to withdrawal.

Subject to the above, we remind you that you are responsible for the decrease in value of the Products resulting from handling of the goods other than that necessary to establish their nature, characteristics and functioning.

Once the integrity of the returned Product has been verified and compliance with the other conditions indicated above, we will refund you the full amount paid for the Products subject to withdrawal, no later than 14 (fourteen) days from the date of receipt of the Product, using the same payment method used by you at the time of the Order.

In any case, we may withhold the refund until we have received the returned Products.

Subject to the above, we remind you that we are not required to refund the additional costs, if you have expressly chosen a type of delivery other than the least expensive type (for example, we will not refund the additional costs, which will remain at your expense and you will therefore be required to pay, in the case of delivery by Cash on Delivery).

We remind you that, pursuant to art. 59 of the Consumer Code, the exercise of the right of withdrawal is not permitted in the case of:

a) purchase of sealed packaged products that are not suitable for return for reasons of hygiene or related to health protection, returned with the packaging no longer sealed;

b) products that are not substantially intact or that show damage, deformities, deterioration and/or alterations of any kind unless the handling of the goods that caused the damage was necessary to establish the nature, characteristics and functioning of the products;

c) goods that by their nature cannot be returned or that risk deteriorating or altering rapidly;

d) audiovisual products, CDs, DVDs or other sealed products and software, delivered with a SIAE seal, opened by the consumer;

e) goods packaged to measure or personalized.

In any case, the right of withdrawal cannot be exercised in relation to Products purchased in physical stores of friov srl (techflash.it)

12) Risk of Product loss

If you have exercised the right of withdrawal as a Consumer, the risk of loss of the Products during the return phase is your sole responsibility. Your rights towards the carrier responsible for the return shipment remain intact.

We also remind you that, during the period of the right of withdrawal and in the event of its exercise, you are the custodian of the Products and the risk falls on you. You will therefore be responsible for any damage, malfunction, destruction or decrease in value of the goods delivered.

13) Complaints and out-of-court resolution tools for any disputes.

You can forward any complaints to our contact details above, we will be happy to respond as soon as possible.

If you are a Consumer, pursuant to Articles 140 and 141 of the Consumer Code, you have the right to act to protect your rights through a consumer association or to promote an out-of-court settlement attempt to resolve any disputes. Alternatively, you have the right to promote an ordinary trial for the resolution of disputes arising from the interpretation, execution and validity of these General Conditions.

14) Jurisdiction and competent court

The General Conditions are governed by Italian law and in particular by the Consumer Code and the E-commerce Decree. Any civil disputes arising from the interpretation, execution and termination of these General Conditions and the resulting sales relationship are governed by Italian law.

For any dispute relating to the execution, interpretation and termination of these General Conditions and the resulting relationship as well as, in general, relating to your navigation on the Site, the Court of Naples will have exclusive jurisdiction, except for the mandatory court of the place of your residence or domicile if you act as a Consumer.

***

STANDARD FORM FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL

Ex art. 49, paragraph 1, letter h)
CONSUMER CODE

(complete and return this form if you wish to withdraw from the contract)

Dear
Friov srl

Via Gaetano Palella 10

80026, Casoria (na)

Registered mail, certified e-mail or administrative e-mail (in exceptional cases)

or

PEC to the address friov@pec.it

or

info@techflash.it

or

COMMUNICATION OF THE EXERCISE OF THE RIGHT OF WITHDRAWAL

The undersigned …………………….. born in ……………. on ……………. and resident in ………………, in Via …………….. n. …. , declares that he wishes to withdraw ex art. 54 d. lgs. 206/2005, as in effect withdraws by means of this communication, from the sales contract having as its object the

are entirely at your expense, as are the costs necessary for the return of the Products subject to withdrawal.

Subject to the above, we remind you that you are responsible for the decrease in value of the Products resulting from handling of the goods other than that necessary to establish their nature, characteristics and functioning.

Once the integrity of the returned Product has been verified and compliance with the other conditions indicated above, we will refund you the full amount paid for the Products subject to withdrawal, no later than 14 (fourteen) days from the date of receipt of the Product, using the same payment method used by you at the time of the Order.

In any case, we may withhold the refund until we have received the returned Products.

Subject to the above, we remind you that we are not required to refund the additional costs, if you have expressly chosen a type of delivery other than the least expensive type (for example, we will not refund the additional costs, which will remain at your expense and you will therefore be required to pay, in the case of delivery by Cash on Delivery).

We remind you that, pursuant to art. 59 of the Consumer Code, the exercise of the right of withdrawal is not permitted in the case of:

a) purchase of sealed packaged products that are not suitable for return for reasons of hygiene or related to health protection, returned with the packaging no longer sealed;

b) products that are not substantially intact or that show damage, deformities, deterioration and/or alterations of any kind unless the handling of the goods that caused the damage was necessary to establish the nature, characteristics and functioning of the products;

c) goods that by their nature cannot be returned or that risk deteriorating or altering rapidly;

d) audiovisual products, CDs, DVDs or other sealed products and software, delivered with a SIAE seal, opened by the consumer;

e) goods packaged to measure or personalized.

In any case, the right of withdrawal cannot be exercised in relation to Products purchased in physical stores of friov srl (techflash.it)

12) Risk of Product loss

If you have exercised the right of withdrawal as a Consumer, the risk of loss of the Products during the return phase is your sole responsibility. Your rights towards the carrier responsible for the return shipment remain intact.

We also remind you that, during the period of the right of withdrawal and in the event of its exercise, you are the custodian of the Products and the risk falls on you. You will therefore be responsible for any damage, malfunction, destruction or decrease in value of the goods delivered.

13) Complaints and out-of-court resolution tools for any disputes.

You can forward any complaints to our contact details above, we will be happy to respond as soon as possible.

If you are a Consumer, pursuant to Articles 140 and 141 of the Consumer Code, you have the right to act to protect your rights through a consumer association or to promote an out-of-court settlement attempt to resolve any disputes. Alternatively, you have the right to promote an ordinary trial for the resolution of disputes arising from the interpretation, execution and validity of these General Conditions.

14) Jurisdiction and competent court

The General Conditions are governed by Italian law and in particular by the Consumer Code and the E-commerce Decree. Any civil disputes arising from the interpretation, execution and termination of these General Conditions and the resulting sales relationship are governed by Italian law.

For any dispute relating to the execution, interpretation and termination of these General Conditions and the resulting relationship as well as, in general, relating to your navigation on the Site, the Court of Naples will have exclusive jurisdiction, except for the mandatory court of the place of your residence or domicile if you act as a Consumer.

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STANDARD FORM FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL

Ex art. 49, paragraph 1, letter h)
CONSUMER CODE

(complete and return this form if you wish to withdraw from the contract)

Dear
Friov srl

Via Gaetano Palella 10

80026, Casoria (na)

Registered mail, certified e-mail or administrative e-mail (in exceptional cases)

or

PEC to the address friov@pec.it

or

info@techflash.it

or

COMMUNICATION OF THE EXERCISE OF THE RIGHT OF WITHDRAWAL

The undersigned …………………….. born in ……………. on ……………. and resident in ………………, in Via …………….. n. …. , declares that he wishes to withdraw ex art. 54 d. lgs. 206/2005, as in effect withdraws by means of this communication, from the sales contract having as its object the

following good:

- …………………………. (of which the order of ……………….) received on ……………..

Best regards.

Signature (to be affixed only the withdrawal is sent in paper format).

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